Retail Strategies Blog

The Challenge A growing customer base demands optimized performance. A national department store chain faced challenges surrounding server capacity due to an increasing number of transactions. The company had the ability to process no more than 40 transactions per minute...

The Challenge The CIO of a Fortune 500 wholesale club chain was concerned that a plan to evolve the IS organization into a more customer-focused entity had an unintended, negative effect on project and change execution. He observed vast inconsistencies...

The Challenge A national retailer with over 400 locations experienced a myriad of problems with the use of their in-store systems. Because the retailer relied heavily on seasonal employees, their lack of training materials led to management problems, poor customer...

The Challenge A leading specialty retailer was concerned about losses incurred at the front end of their stores. Although the retailer was aware of inconsistencies related to cash register transactions, management did not know the extent or source of the...

System Selection System selection can often be a daunting and time-consuming process. Sophelle has been helping retailers successfully navigate all phases of the system selection process for years; our clients are able to leverage our extensive experience and resources related...