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Retailers Will Become Experimental and Innovative “2017 will bring about more experimentation on the part of retailers to ward off competitive forces. We already see big box retailers experiment with smaller digitized formats, and brands testing out shop-in-shop, pop-up store,...

We’ve all used the expression “looking for a needle in a haystack.” In many ways, this idiom describes the experience of shopping online. The internet is a gigantic, modern-day haystack that consumers have to navigate to find their specific needle....

While the process of delivering the right product to the right person at the right time seems elementary, doing it right is actually very complex, and many retailers are still not doing it well. The art and science of “product...

Today’s state-of-the-art product findability is complex with a myriad of technical, operational, and organizational factors given that customers want retailers to meet them with relevancy and a frictionless experience wherever they choose to shop. The implications in delivering seamless experiences...

Regardless of how good a product is or how great the customer service might be, if shoppers can’t find the product they’re looking for from one retailer, they’ll move on to the next. While it’s essential in today’s competitive retail...