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Paper Source's goal is to inspire customers to "Do Something Creative Every Day" and to celebrate all of life's moments, both big and small.  They needed software that could help to recognize and understand customers along all of these unique...

This is the tale of an organization that has taken a larger view, seeking to understand customer touchpoints in fresh ways and focusing on true omnichannel transformation rather than just updating technology. For the 33-year old Paper Source company, 2016 was...

There is a shift in the store that is bringing about a fulfillment evolution Consumers are no longer just going to the store and buying what they need, and that is changing the way retailers do everything from fulfilling and...

Many big box stores have been challenged of late, their struggles are real, complicated, and existential. Last century these same retailers won by leveraging their most valuable assets – massive real estate investments, a vast array of other companies’ brands;...

Retailers face numerous challenges in 2017, from changing consumer behaviors to the explosive impact of digital transformation. To remain competitive this year and beyond, they will have to accept many new realities. 2017 will bring more experimentation on the part...