Retail Strategies Blog

At the recent Mi9 Synergy User Conference, I had the opportunity to lead a panel discussing omnichannel success. Surprisingly, despite vast growth in the ecommerce world and the rising growth of mobile, many retailers still struggle to find success in...

Let’s say that you own an apparel website and one of your loyal customers needs a new dress for an upcoming wedding. Good news for you! She logs on to your site to browse dresses that might be appropriate for...

We’ve all used the expression “looking for a needle in a haystack.” In many ways, this idiom describes the experience of shopping online. The internet is a gigantic, modern-day haystack that consumers have to navigate to find their specific needle....

Today, data may be a four letter word. It’s coming from every direction: mobile, online, in-store, on- and off-line marketing efforts, and customer service touch points. Whether it’s online, mobile, or in-store, connecting the right person with the right product...

For most American retailers, it’s been a total nightmare. The transition to be compliant with EMV has been anything but easy. For those not fluent in retail-speak, EMV, or Europay, Mastercard, Visa, is the technology where a chip is embedded...