Today is Tax Day, folks! Are you expecting to receive a return this year? Or, better yet, are you anticipating a return on the investments you’ve made in your customer relationships? Let’s do some reflecting. To measure your customer experience...
Learn More
Millennials hate talking on the phone. In fact, millennial phone phobia is so pervasive that 81% of millennials have to summon the courage to make a phone call. So when we have questions, we always search for answers online before...
Learn More
Shoptalk 2022 Wow. What a show! Retail’s hottest digital show had record-breaking attendance, proving that while virtual has its benefits, live events are back. We heard from retail’s community of changemakers about everything from innovative growth opportunities to global shopping...
Learn More
When I first heard someone casually use the word metaverse this year, I furrowed my brow and thought, what the hell is that? So I furiously Googled what the word meant, and I was left even more confused. Is the...
Learn More
What’s your contingency plan for inventory issues? Plan for inevitable challenges to deliver superior customer service. In the modern retail landscape, inventory-related challenges are inevitable. However, issues like software synching delays, supply chain disruptions, backordered items, and buy online...
Learn More