CX practitioners face and overcome many challenges throughout the year, but heading into 2024, retailers have five things on their minds.
That is according to a survey conducted by Verint, which saw more than 400 retail industry executives share how they are planning to meet the annual surge in demand that occurs ahead of the holiday season.
Watch this webinar, originally recorded in December, 2023, to learn about the AI-powered innovations that are making CX dreams come true. Featuring Verint’s senior director, Imogen Wethered and VP of experience management and analytics Daniel Ziv, this webinar covered expediting the hiring process, empowering customers through advanced chatbot solutions and creating harmonious connections between channels, data and experiences.
Watch to learn:
- Ways retailers can leverage AI-powered solutions to automate and speed the hiring process and find the best candidates.
- How to empower customers to self-serve with sophisticated chatbots.
- Strategies to connect channels – both digital and physical – data, and experiences to deliver an exceptional customer experience across all customer touchpoints.
