Sophelle: Retail Technology Strategy and Implementation

Retail IT Strategy and Implementation

Services > Managed Services

MSP header

Managed Services

While IT demands continue to increase for retailers, most are not seeing a comparable increase in budgets and sales. Outsourcing retail applications to a Managed Service Provider (MSP) has allowed top retailers to meet the increased IT demands despite budget constraints.

Sophelle offers managed service options (monitoring, maintenance, management and/or support) for a wide spectrum of retail applications:

Retail Modules: CRM, Inventory, Time and Attendance, Business Intelligence, Call Center

Retail Modules: POS, Merchandising, Scheduling, E-Commerce, HRIS

Retail Modules: Gift Registry, Planning, Workforce Management, Order Management, Shipping

Retail Modules: Gift Card Processing, Allocation, Payment Processing, Financials, Warehouse Management

MSP callout
  • Single Point of Contact
  • Boutique, White Glove Service
  • Global Resources
  • State-Of-The-Art Technology and Security
  • Cost Efficient, Scalable and Reliable
  • Referenceable Clients
  • Trusted Partner
MSP callout

Sophelle Advantages
Sophelle’s managed services offering provide a cost-effective method of managing and supporting retail enterprise networks, systems and applications.

What distinguishes us from other MSPs is our boutique-type service coupled with our global experience and resources. Sophelle is committed to offering a premium-level, personalized service to all of our clients. Working with Sophelle, you will feel as if you are the most important – if not the only - client we work with. At the same time, however, you will have access to our global experience and global resources.

Managed Services Support Model
Sophelle’s managed services offering provide a cost-effective method of managing and supporting retail enterprise networks, systems and applications.

Sophelle's Managed Services Support Model

Additional Benefits of Working with Sophelle Include:

  • Quick Ramp Up Time / Minimal Cost
    - Focused efforts with highly skilled retail IT professionals
    - Committed to determining and documenting the environment and service level requirements as quickly as possible

  • Highly Cost-Effective Ongoing Costs
    - Balance of global resources and highly skilled associates

  • Minimal Commitment Required
    - Clients have the right to terminate their agreement at any time, for any reason

  • Flexible and Customized Solutions
    - Flexible solutions leveraging retail industry experience and best practices process, adapted to each client's environment

  • Very Low Staff Turnover / Very High Staff Continuity
    - Less than 5% unintended turnover annually
    - Every reasonable effort is made to return experienced staff to client after hiatus between projects

Contact us to learn more about managed services and how Sophelle can help you achieve more with less!

Bookmark and Share